Senior Enterprise CSM: Strategic Growth Partner

Remote; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Remote is seeking a Senior Mid-Market/Enterprise Customer Success Manager to accelerate revenue by delivering value-based consultations and tailored product demonstrations. You will act as a trusted partner for complex, enterprise opportunities, leveraging your deep expertise on Remote's offerings and workforce trends to drive retention and expansion.

You will collaborate with Product, Sales, Marketing, and Solutions Consultant teams to maximize alignment, raise the bar for the Customer Success

Qualifications

• Seasoned Senior CSM with enterprise experience.
• Owns end-to-end retention and expansion.
• Delivers value-based consultations and product demos.
• Partners with Product, Sales, Marketing, and Solutions teams.
• Mentors junior team members and drives enablement.

Responsibilities

• Deliver value-based consultations and tailored product demonstrations.
• Partner with cross-functional teams to maximize account impact.
• Lead development and enablement opportunities for the team.
• Coach and mentor junior teammates in customer success best practices.
• Create thought leadership collateral for strategic accounts.

Skills

Senior CSM

Risk anticipation

Account ownership

Strategic communication

Mentorship

Root-cause diagnosis

AI adoption

Cross-functional collaboration

Portfolio management

Job description

Remote is seeking a Senior Mid-Market/Enterprise Customer Success Manager to accelerate revenue by delivering value-based consultations and tailored product demonstrations. You will act as a trusted partner for complex, enterprise opportunities, leveraging your deep expertise on Remote's offerings and workforce trends to drive retention and expansion.

You will collaborate with Product, Sales, Marketing, and Solutions Consultant teams to maximize alignment, raise the bar for the Customer Success