Strategic Enterprise CSM - Remote & Impact-Driven

Visit.org; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Social Impact Time Off

Holiday break between Christmas/New Yr

Competitive salary

Culture & growth opportunities

Job summary

Visit.org is seeking an experienced Customer Success Manager to lead and grow our enterprise partnerships in a fully remote environment. You will be the strategic adviser for top corporate partners, driving adoption, engagement, and contractual renewal with a focus on measurable social impact and ROI.

You will collaborate with Sales, Product, Marketing, and Content teams to design programs that meet client goals, scale processes, and deliver executive-level reporting.

Qualifications

• 4+ years in Customer Success or related client-facing role in SaaS.
• Experience with enterprise accounts and renewals negotiations.
• Strong communication and storytelling with data insights.
• Ability to align client goals with Visit.org capabilities.
• Proven cross-functional collaboration across teams.

Responsibilities

• Strategically manage enterprise accounts, develop tailored plans and ROI metrics.
• Lead cross-functional programs and coordinate timelines for client initiatives.
• Support Sales with renewals and negotiations to reduce churn.
• Advise executives on social impact and partnership strategy.
• Be a product expert, mapping Visit.org capabilities to client objectives.
• Own reporting rhythm: impact and utilization, executive reviews, recaps.
• Resolve account issues, maintaining high satisfaction and delivery quality.
• Advocate for product changes based on client needs and trends.
• Drive cross-functional improvement projects to scale CS teams.

Skills

Enterprise SaaS

Account management

Strategic relationships

Renewals

Cross-functional

Data-driven

Communication

Project management

Presentation skills

Team collaboration

Tools

Hubspot

Gong

Slack

Monday.com

Job description

Visit.org is seeking an experienced Customer Success Manager to lead and grow our enterprise partnerships in a fully remote environment. You will be the strategic adviser for top corporate partners, driving adoption, engagement, and contractual renewal with a focus on measurable social impact and ROI.

You will collaborate with Sales, Product, Marketing, and Content teams to design programs that meet client goals, scale processes, and deliver executive-level reporting.