Strategic Enterprise CSM Lead — Remote + Equity

Nodes & Links; Atlanta (GA); On-site; USD 140,000 - 155,000; Full time

Benefits offered by this job

Equity in Nodes & Links

Health insurance

401K plans

Remote work budget

Personal development budget

Annual workation trip

Wedding/Civil Partnership additional leave

Job summary

Nodes & Links is hiring a Senior Customer Success Manager to manage enterprise customer relationships across the US, ensuring they derive long-term value from the platform.

This strategic role focuses on onboarding, adoption, retention, and expanding customer accounts. The ideal candidate has 5+ years in customer success management, particularly with SaaS products.

Benefits include a competitive salary starting at $140,000, equity options, health insurance, and professional development support.

Qualifications

• At least 5 years' experience in a customer-facing role.
• Experience managing Enterprise SaaS customers.
• Strong track record in onboarding, adoption, retention, and renewal management.

Responsibilities

• Manage a portfolio of enterprise customer accounts.
• Lead onboarding and implementation activities.
• Build success plans tied to customer goals and measurable outcomes.
• Run regular customer meetings and business reviews.
• Monitor customer health and product usage.

Skills

Stakeholder management

Customer success management

Communication skills

Customer-focused approach

Tools

Primavera P6

Job description

Nodes & Links is hiring a Senior Customer Success Manager to manage enterprise customer relationships across the US, ensuring they derive long-term value from the platform.

This strategic role focuses on onboarding, adoption, retention, and expanding customer accounts. The ideal candidate has 5+ years in customer success management, particularly with SaaS products.

Benefits include a competitive salary starting at $140,000, equity options, health insurance, and professional development support.