Strategic Enterprise CSM — Remote & High-Impact Growth

Openloop-Health; Des Moines (IA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental & Vision

FSA/HSA

Flexible PTO

401(k) match

Life Insurance & Pet Insurance

Job summary

OpenLoop is hiring a Strategic Customer Success Manager to own our most consequential enterprise relationships—remote or at HQ in Des Moines, IA. You will partner with client executives, own high-value portfolios, and define scalable CS playbooks to drive ROI.

The role demands 8–12+ years in enterprise CS or Account Management (B2B SaaS), with experience managing multi-year revenue and executive-level programs.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field.
• 8–12+ years in enterprise Customer Success or Account Management (B2B SaaS).
• Experience with multi-year revenue ownership and strategic CS roles.
• Experience engaging C-suite and leading executive-level programs.

Responsibilities

• Own crown-jewel enterprise accounts for retention and multi-year expansion.
• Architect enterprise CS motion with QBRs, health models, and account planning.
• Drive multi-year growth and product diversification across portfolios.
• Lead activation and value realization across accounts with implementations.
• Guide complex, multi-program engagements at executive levels.
• Lead renewals and pricing discussions with Sales leadership.
• Monitor health signals to mitigate concentration risk.
• Shape product strategy from enterprise insights for roadmap influence.
• Guide complex integrations with client technical leadership.
• Mentor the CS team and elevate enterprise delivery quality.

Skills

Enterprise CS

Executive engagement

Revenue ownership

Multi-year deals

Data-driven

Education

Bachelor's degree in Business/Healthcare Admin

Tools

CRM systems

Job description

OpenLoop is hiring a Strategic Customer Success Manager to own our most consequential enterprise relationships—remote or at HQ in Des Moines, IA. You will partner with client executives, own high-value portfolios, and define scalable CS playbooks to drive ROI.

The role demands 8–12+ years in enterprise CS or Account Management (B2B SaaS), with experience managing multi-year revenue and executive-level programs.