Strategic Enterprise CSM — Growth & Retention (SaaS)

Dozuki; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Bonuses

Health Insurance

401(k) Match

PTO & Holidays

Professional Development

Collaborative Culture

Remote-friendly Environment

Gym Stipend

Home Office Stipend

Job summary

Dozuki is seeking a dynamic Customer Success Manager to build and maintain strong client relationships, drive satisfaction and retention, and lead success initiatives across our software platform. The role requires a client-first mindset, strategic planning, and cross-functional collaboration to maximize ROI.

The ideal candidate will bring 7+ years in customer success or account management within software, with proven leadership and a deep understanding of SaaS models.

Qualifications

• Bachelor's degree in Business, Computer Science, Marketing, Communications, or a related field.
• 7+ years of experience in a customer success, account management, or related role within the software industry.
• Proven track record of managing and growing customer relationships.
• Experience leading and managing customer success teams.
• Strong understanding of SaaS (Software as a Service) business models and technology.

Responsibilities

• Build and maintain strong, long-lasting relationships with clients.
• Serve as the primary point of contact for customer inquiries, issues, and escalations.
• Conduct regular check-ins and quarterly business reviews with clients to ensure they are maximizing the value of our software.
• Develop and execute customer success plans tailored to individual client needs.
• Monitor customer health and proactively identify opportunities for growth and improvement.
• Collaborate with internal teams to ensure customer needs are met and expectations are exceeded.
• Create return on investment (ROI) analysis for customers.
• Track and report on key customer success metrics, including customer satisfaction, retention, and product usage.
• Provide regular updates to the leadership team on customer health and success initiatives.
• Stay updated on the latest developments in the company’s products, industry trends, and emerging technologies.
• Participate in ongoing training and professional development to enhance technical skills and product knowledge.

Skills

Customer relationships

Communication

Leadership

Problem solving

Team collaboration

Education

Bachelor's degree in Business/CS/Marketing/Communications

Tools

CRM Salesforce

Microsoft Office

Google Workspace

Job description

Dozuki is seeking a dynamic Customer Success Manager to build and maintain strong client relationships, drive satisfaction and retention, and lead success initiatives across our software platform. The role requires a client-first mindset, strategic planning, and cross-functional collaboration to maximize ROI.

The ideal candidate will bring 7+ years in customer success or account management within software, with proven leadership and a deep understanding of SaaS models.