Strategic SaaS CSM — Renewals, Upsells & Growth

Kenect; Pleasant Grove (UT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life & DIS

Paid day off for your birthday

Onsite gym

Breakroom full of snacks

Convenient location

Job summary

Kenect is seeking a Customer Success Manager to be a strategic partner for clients throughout the account cycle. In this role, you will address customer issues, maximize account value, and drive client retention by promoting product usage and conducting training sessions.

You will manage renewals, identify expansion opportunities, and implement effective solutions to improve product adoption. This role is essential to ensure customer satisfaction and long-term relationships.

Qualifications

• 2+ years of Customer Success experience in a SaaS or software company.
• Driven, self-motivated with a 'get things done' attitude.
• Ability to manage a large portfolio of clients effectively.

Responsibilities

• Own the customer's renewal, usage, and adoption of Kenect product features.
• Identify and execute account expansions and feature upsells.
• Deliver training sessions about Kenect features and best practices.

Skills

Customer Success experience

Task and time management

Salesforce knowledge

Upselling experience

Results-driven mentality

Job description

Kenect is seeking a Customer Success Manager to be a strategic partner for clients throughout the account cycle. In this role, you will address customer issues, maximize account value, and drive client retention by promoting product usage and conducting training sessions.

You will manage renewals, identify expansion opportunities, and implement effective solutions to improve product adoption. This role is essential to ensure customer satisfaction and long-term relationships.