Strategic Enterprise CSM — Growth & Retention (Payments)

IXOPAY; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan with Employer Match

Unlimited Paid Time Off

HSA/FSA options

Professional growth opportunities

Job summary

IXOPAY is seeking a Relationship Manager to join our Customer Success team in the United States. You’ll manage a portfolio of enterprise customers, driving adoption, retention, renewals, and growth while acting as a trusted advisor to build strong relationships across business and technical stakeholders.

You’ll guide customers through onboarding and adoption, identify opportunities for upsell and expanded platform usage, and collaborate with Product, Engineering, and Sales to shape future

Qualifications

• 3+ years in a customer-facing role such as Relationship Manager, Customer Success Manager, or Account Manager.
• Experience in SaaS, FinTech, payments, or technology-driven environments.
• Excellent communication, relationship-building, and stakeholder management skills.
• Consultative approach with strong analytical and problem-solving abilities.
• Experience supporting customer retention, renewals, or account growth.

Responsibilities

• Manage a portfolio of enterprise customers, building trusted relationships with business and technical stakeholders.
• Guide customers through onboarding, adoption, and renewal processes.
• Identify retention risks and growth opportunities through upselling and increased platform adoption.
• Partner with customers to understand business goals and recommend solutions that improve performance and reduce costs.
• Advocate for customer needs by collaborating with Product, Engineering, and Sales to shape platform enhancements.
• Monitor customer health using adoption metrics and KPIs such as NRR and GRR.
• Coordinate with internal teams to resolve questions and escalations, ensuring excellent customer experience.

Skills

Relationship management

SaaS/FinTech domain

Communication

Consultative selling

Retention/renewals focus

Job description

IXOPAY is seeking a Relationship Manager to join our Customer Success team in the United States. You’ll manage a portfolio of enterprise customers, driving adoption, retention, renewals, and growth while acting as a trusted advisor to build strong relationships across business and technical stakeholders.

You’ll guide customers through onboarding and adoption, identify opportunities for upsell and expanded platform usage, and collaborate with Product, Engineering, and Sales to shape future