Customer Success Manager

IXOPAY; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan with Employer Match

Unlimited Paid Time Off

HSA/FSA options

Professional growth opportunities

Job summary

IXOPAY is seeking a Relationship Manager to join our Customer Success team in the United States. You’ll manage a portfolio of enterprise customers, driving adoption, retention, renewals, and growth while acting as a trusted advisor to build strong relationships across business and technical stakeholders.

You’ll guide customers through onboarding and adoption, identify opportunities for upsell and expanded platform usage, and collaborate with Product, Engineering, and Sales to shape future

Qualifications

• 3+ years in a customer-facing role such as Relationship Manager, Customer Success Manager, or Account Manager.
• Experience in SaaS, FinTech, payments, or technology-driven environments.
• Excellent communication, relationship-building, and stakeholder management skills.
• Consultative approach with strong analytical and problem-solving abilities.
• Experience supporting customer retention, renewals, or account growth.

Responsibilities

• Manage a portfolio of enterprise customers, building trusted relationships with business and technical stakeholders.
• Guide customers through onboarding, adoption, and renewal processes.
• Identify retention risks and growth opportunities through upselling and increased platform adoption.
• Partner with customers to understand business goals and recommend solutions that improve performance and reduce costs.
• Advocate for customer needs by collaborating with Product, Engineering, and Sales to shape platform enhancements.
• Monitor customer health using adoption metrics and KPIs such as NRR and GRR.
• Coordinate with internal teams to resolve questions and escalations, ensuring excellent customer experience.

Skills

Relationship management

SaaS/FinTech domain

Communication

Consultative selling

Retention/renewals focus

Job description

About IXOPAY

IXOPAY is the enterprise‑grade global payment infrastructure platform built for the era of agentic commerce. We equip merchants and enterprises with AI‑driven intelligence, payment orchestration, advanced tokenization, and the tools to optimize every stage of the payments journey.

From intelligent routing and compliance to customizable modules and enterprise‑scale orchestration, IXOPAY helps businesses integrate faster, improve payment performance, and expand globally with confidence.

About the Role

We’re looking for a Relationship Manager to join our Customer Success team. You’ll manage a portfolio of enterprise customers, helping them achieve long‑term success with IXOPAY by driving adoption, retention, renewals, and growth. As a trusted advisor, you’ll build strong relationships, identify opportunities, and help customers maximize the value of our platform.

What You’ll Do

• Manage a portfolio of customers, building trusted relationships with business and technical stakeholders.
• Guide customers throughout their lifecycle, from onboarding and adoption through renewal and ongoing success.
• Proactively identify retention risks and growth opportunities through upselling, cross‑selling, and increased platform adoption.
• Partner with customers to understand their business goals and recommend solutions that improve payment performance, reduce costs, and streamline operations.
• Advocate for customer needs by partnering with Product, Engineering, and Sales to help shape future platform enhancements.
• Monitor customer health using adoption, platform usage, support trends, and commercial KPIs such as NRR and GRR.
• Coordinate with internal teams to resolve customer questions and escalations, ensuring a consistently excellent customer experience.

What You’ll Bring

Required

• 3+ years of experience in a customer‑facing role such as Relationship Manager, Customer Success Manager, Technical Account Manager, or Account Manager.
• Experience in SaaS, FinTech, payments, or another technology‑driven environment.
• Excellent communication, relationship‑building, and stakeholder management skills.
• A consultative approach with strong analytical and problem‑solving abilities.
• Experience supporting customer retention, renewals, or account growth.

Preferred

• Knowledge of payment gateways, merchant acquiring, payment orchestration, or related payment technologies.
• Experience working with enterprise customers.
• Familiarity with customer success metrics such as NRR, GRR, and product adoption.

Why Join IXOPAY?

At IXOPAY, you’ll help shape the future of enterprise payments while working with leading global merchants and payment providers.

We Offer

• Competitive salary and benefits
• Professional growth and development opportunities
• A collaborative, international team environment

U.S. Benefits Include

• Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employer‑paid Life, AD&D, Short‑Term Disability, and Long‑Term Disability Insurance
• Unlimited Paid Time Off and Paid Holidays
• 401(k) Plan with Employer Match

Our Commitment to Inclusion

We know great candidates don’t always meet every qualification. If you’re excited about this opportunity, we encourage you to apply—we’d love to hear what you can bring to IXOPAY.

Equal Opportunity Employer

IXOPAY is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

IXOPAY participates in E‑Verify.