Senior Enterprise CSM — Growth, Retention & Payments

Stripe

Chicago (IL)

On-site

USD 165,000 - 248,000

Full time

3 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Equity

Company bonus / sales commissions

401(k)

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe is seeking a Customer Success Manager to manage a book of enterprise customers, delivering proactive workshops, business reviews, and payments insights to help users grow their business. You will collaborate with sales, technical account managers, and operations to drive value and renewals.

The role requires 6+ years in enterprise relationships, strong executive presence, and experience in payments/fintech.

Qualifications

6+ years in a client-facing enterprise relationship role.
Experience leading technical conversations with large organizations.
Strong executive presence for multi-stakeholder meetings.
Experience in payments or fintech is preferred.

Responsibilities

Collaborate with AEs and TAMs to support post-sale engagements focused on retention and growth.
Manage a book of enterprise customers to drive health, adoption, renewals and referrals.
Advise customers on payments and Stripe product use, delivering insights.
Lead business reviews to align priorities and review payments metrics.
Escalate customer feedback to Product, Engineering, Support, Marketing and Sales.
Support expansion by surfacing opportunities with the account team.