Strategic Enterprise CSM: Retention & Growth

Pushpay; Colorado Springs (CO); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision coverage for员工

Dependent coverage

401K match

Hybrid work model

Remote work states: FL/GA/TN

Holidays

Volunteer time off

Paid time off

Parental leave

OTE $120k

Job summary

Pushpay helps organizations and communities stay connected through our suite of mobile apps, management software, and giving technology. As a Strategic Customer Success Manager for Enterprise, you will own relationships, drive retention, renewals, and product expansions across a defined book of accounts.

You will partner with senior leaders, negotiate contracts, and ensure value realization in deployment and adoption, with travel for on-site business reviews and a strong focus on outcomes.

Qualifications

• Bachelor’s degree or equivalent years of experience.
• 5+ years in inside sales, account management or renewal leadership.
• Experience with Salesforce.com or similar CRM; not-for-profit/education/faith verticals preferred.

Responsibilities

• Revenue retention: achieve targets to keep customers retained.
• Adoption and expansion: drive product adoption and upsell opportunities.
• Lead executive engagements with strategic customers and build value realization.
• Manage full-cycle renewal: discovery, negotiation and close.
• Provide training and deployment support to ensure success.

Skills

Inside sales

Account management

Renewals

Salesforce

Executive relationships

Quota attainment

Education

Bachelor’s degree

Tools

Salesforce.com

Job description

Pushpay helps organizations and communities stay connected through our suite of mobile apps, management software, and giving technology. As a Strategic Customer Success Manager for Enterprise, you will own relationships, drive retention, renewals, and product expansions across a defined book of accounts.

You will partner with senior leaders, negotiate contracts, and ensure value realization in deployment and adoption, with travel for on-site business reviews and a strong focus on outcomes.