Enterprise CSM: Retention & Growth (Remote)

Pushpay Holdings Limited; Colorado Springs, Northern (CO, KY); Hybrid; USD 67,000 - 103,000; Full time

Benefits offered by this job

Hybrid work model

Remote option

401K match

Paid holidays

PTO

Parental leave

Job summary

Pushpay is seeking a Customer Success Manager to nurture Enterprise customers, drive retention, renewals, and expansion. You will own a book of accounts, structure contracts and pricing, and demonstrate value of the Pushpay platform to maximize adoption and giving.

This role requires travel for on-site meetings, a quota-driven mindset, and close collaboration with sales. We offer a hybrid work model (COS) and a comprehensive benefits package.

Qualifications

• 5+ years of sales, account management, renewal team leadership, or customer success with enterprise customers.
• Bachelor’s Degree or equivalent experience.
• Proven quota/target attainment.
• Experience with large account sets.
• Managed 100+ enterprise accounts previously.
• Working knowledge of Salesforce.com or similar CRM.

Responsibilities

• Drive revenue retention and renewal with enterprise customers.
• Drive adoption and engagement of Pushpay products.
• Sell additional products and features (upsell).
• Manage a high volume of calls and emails.
• Provide Pushpay product training and deployment support.

Skills

Sales experience

Account management

Quota attainment

Relationship building

CRM experience

Renewal process

Education

Bachelor's Degree

Tools

Salesforce.com

Job description

Pushpay is seeking a Customer Success Manager to nurture Enterprise customers, drive retention, renewals, and expansion. You will own a book of accounts, structure contracts and pricing, and demonstrate value of the Pushpay platform to maximize adoption and giving.

This role requires travel for on-site meetings, a quota-driven mindset, and close collaboration with sales. We offer a hybrid work model (COS) and a comprehensive benefits package.