Strategic Enterprise CSM – Growth & Renewals (Remote)

1mind; United States; Remote; USD 165,000 - 190,000; Full time

Benefits offered by this job

Remote-first culture

Ownership & autonomy

Job summary

1mind is a fully remote company in the United States hiring a Customer Success Manager to own customer outcomes from onboarding to renewal and expansion. You’ll partner with customers and internal teams to ensure Superhumans deliver measurable value aligned with go-to-market goals.

You’ll guide customers through launches, measure impact, and act as a long-term strategic advisor as use cases scale across teams.

Qualifications

• 5+ years in Customer Success, Account Management, Implementation, or a similar customer-facing role in B2B SaaS.
• Track record owning complex, multi-stakeholder relationships end-to-end—from onboarding through renewal and expansion.
• Experience with enterprise B2B customers and GTM-focused use cases preferred.
• Familiarity with marketing automation, orchestration, or attribution platforms a plus.
• Hands-on experience with tools like Salesforce and Claude a plus.
• PMP, CSM, or similar certification a plus.

Responsibilities

• Own a portfolio of customers from post-contract signature onboarding through renewal and growth, with accountability for outcomes and long-term success.
• Drive adoption and value realization through onboarding, enablement, and ongoing engagement, guiding customers through change as workflows evolve.
• Partner with customers to define success criteria and connect product usage to meaningful business outcomes.
• Serve as a strategic advisor to stakeholders across revenue, marketing, and operations teams.
• Lead renewals with a proactive, value-driven approach and identify expansion opportunities.
• Maintain clear visibility into customer health and communicate impact through business reviews focused on outcomes and next steps.
• Share customer insights internally to influence product direction and help scale repeatable success practices.
• Operate with a strong bias to action and comfort navigating ambiguity.

Skills

Customer Success

Account Management

Onboarding

Stakeholder Mgmt

Salesforce

Claude

PMP

CSM Certification

Tools

Salesforce

Claude

Job description

1mind is a fully remote company in the United States hiring a Customer Success Manager to own customer outcomes from onboarding to renewal and expansion. You’ll partner with customers and internal teams to ensure Superhumans deliver measurable value aligned with go-to-market goals.

You’ll guide customers through launches, measure impact, and act as a long-term strategic advisor as use cases scale across teams.