Strategic Enterprise CSM — Global Brands Growth

Canarytechnologies; Washington (District of Columbia); On-site; USD 147,000 - 200,000; Full time

Benefits offered by this job

Unlimited PTO

Holidays + Canary Days

Birthday Holiday

Office Exchange travel stipend

Canary Hotel Experience

Preferred Hotels Discount

Self Improvement Club

Professional Development

Referral Program

Job summary

Canary Technologies is seeking a Customer Success Manager, Global Strategic Brands to own and grow our largest hospitality accounts. You will align deployments, expansions, and adoption initiatives with executive relationships to deliver measurable value and long-term partnerships.

You will collaborate with Implementation Manager and Enterprise Sales to align goals, drive adoption, and advocate for customer needs while influencing product roadmaps and achieving strategic outcomes.

Qualifications

• BA/BS degree.
• 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting—preferably in hospitality technology or SaaS.
• Proven ability to manage complex, multi-stakeholder enterprise accounts.
• Strong executive communication skills with the ability to influence C-level stakeholders.
• Experience in strategic planning and account growth within global or multi-property enterprises.
• Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts.
• Strong problem-solving skills and ability to manage competing priorities in fast-paced environments.
• PMP certification or equivalent experience is a plus.

Responsibilities

• Serve as the strategic owner of assigned global strategic accounts, maintaining long-term executive and operational relationships.
• Quarterback across work streams, coordinating with the Implementation Manager (deployments) and Sales (expansions).
• Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption.
• Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership.
• Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager.
• Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes.
• Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle.
• Advocate for customer needs internally by partnering with Product, Engineering, and Support teams to influence roadmap and resolve escalations.
• Promote customer advocacy, transforming satisfied brands into champions of Canary.

Skills

Executive communication

Strategic planning

Cross-functional collaboration

Complex enterprise accounts

Problem solving

Education

BA/BS degree

Job description

Canary Technologies is seeking a Customer Success Manager, Global Strategic Brands to own and grow our largest hospitality accounts. You will align deployments, expansions, and adoption initiatives with executive relationships to deliver measurable value and long-term partnerships.

You will collaborate with Implementation Manager and Enterprise Sales to align goals, drive adoption, and advocate for customer needs while influencing product roadmaps and achieving strategic outcomes.