Strategic Enterprise CSM for Global Hospitality

Canary Technologies Corp; New York (NY); Hybrid; USD 147,000 - 200,000; Full time

Benefits offered by this job

Unlimited PTO

Holidays Canary Days

Birthday Holiday

Travel stipend to SF/NY/Dallas hubs

Hotel stay credit at Canary hotels

Preferred Hotels discount

Self Improvement budget

Learning stipend for career growth

Referral program

Job summary

Canary Technologies Corp is seeking a Customer Success Manager, Global Strategic Brands, to own strategic enterprise hotel accounts and drive measurable value across deployments, expansions, and adoption initiatives.

You will collaborate with the Implementation Manager and Enterprise Sales to align goals, build executive relationships, and foster long-term partnerships with global hotel brands.

Qualifications

• BA/BS degree required.
• 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting.
• Expertise in managing complex, multi-stakeholder enterprise accounts.
• Strong C-level communication and influence.
• Experience in strategic planning and account growth within global or multi-property enterprises.

Responsibilities

• Serve as the strategic owner of assigned global strategic accounts, maintaining long-term executive and operational relationships.
• Quarterback across deployments, coordinating with Implementation Manager and Sales for expansions.
• Lead strategic account planning with success plans tied to brand-level outcomes and property adoption.
• Conduct regular executive business reviews, surface risks, and identify opportunities for deeper partnership.
• Ensure smooth transitions from deployment to adoption with the Implementation Manager.
• Monitor product usage and adoption across large portfolios and intervene to drive outcomes.
• Partner with Sales to uncover expansion opportunities and ensure a seamless customer experience through the sales cycle.
• Advocate for customer needs internally by collaborating with Product, Engineering, and Support.

Skills

Enterprise CS

Account Management

Strategic Consulting

Executive communication

Education

BA/BS degree

Job description

Canary Technologies Corp is seeking a Customer Success Manager, Global Strategic Brands, to own strategic enterprise hotel accounts and drive measurable value across deployments, expansions, and adoption initiatives.

You will collaborate with the Implementation Manager and Enterprise Sales to align goals, build executive relationships, and foster long-term partnerships with global hotel brands.