Global Enterprise Customer Success Leader & Exec Sponsor

Canary Technologies; New York (NY); Hybrid; USD 201,000 - 259,000; Full time

Benefits offered by this job

Unlimited PTO

Holidays + Canary Days

Birthday Holiday

Travel stipend

Hotel stay credit

Preferred Hotels discount

Learning stipend

Professional development stipend

Referral bonus

Job summary

Canary Technologies is seeking an experienced Head of Global Enterprise Customer Success to own the success of our largest and most strategic hotel-brand accounts. This leader will partner directly with C-suite executives at many of the world’s largest hospitality companies, overseeing complex multi-product deployments while driving long-term adoption, retention, and expansion.

As the executive sponsor for Canary's most important customer relationships, you will ensure measurable business value

Qualifications

• Experience in customer success, strategic account management, or related enterprise roles in B2B SaaS.
• Proven leadership of high-performing customer-facing teams.
• Track record with Fortune 500 or large enterprise customers and C-suite stakeholders.

Responsibilities

• Own outcomes across Canary's largest enterprise accounts, including deployments, executive engagement, adoption, retention, and expansion.
• Build trusted relationships with C-suite executives at major hotel brands (e.g., CIOs, CTOs, COOs).
• Serve as executive sponsor, manage escalations, and drive long-term partnership success.
• Lead and develop a team of Enterprise Customer Success Managers and Enterprise Implementation Managers.
• Partner with Enterprise Sales to ensure smooth transitions from sales to implementation and growth.
• Develop strategic account plans aligning customer objectives with Canary's product roadmap.

Skills

Executive relationships

Strategic account management

Leadership

Multi-product deployments

Data-driven decisions

Hospitality tech experience

Job description

Canary Technologies is seeking an experienced Head of Global Enterprise Customer Success to own the success of our largest and most strategic hotel-brand accounts. This leader will partner directly with C-suite executives at many of the world’s largest hospitality companies, overseeing complex multi-product deployments while driving long-term adoption, retention, and expansion.

As the executive sponsor for Canary's most important customer relationships, you will ensure measurable business value