Global Enterprise CSM - Hospitality Tech & Growth

Canary Technologies

New York (NY)

Hybrid

USD 147,000 - 200,000

Full time

8 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Unlimited PTO

Holidays + Canary Days

Birthday Holiday

Office travel stipend

Hotel stay credit

Partner hotels discount

Learning stipend

Referral program

Job summary

Canary Technologies is seeking a Customer Success Manager, Global Strategic Brands, in New York to own large enterprise hotel groups. You will coordinate deployments, expansions, and adoption, ensuring measurable value and long‑term partnership.

You will work with Implementation, Enterprise Sales, Product, and Support to align goals, drive account growth, and maintain executive relationships across global properties. This role demands strategic thinking and strong communication.

Qualifications

5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting in hospitality tech or SaaS.
Proven ability to manage complex enterprise accounts with multi‑stakeholder coordination.
Strong executive communication and ability to influence C‑level stakeholders.
Experience with strategic planning and account growth in global properties.

Responsibilities

Serve as the strategic owner of assigned global strategic accounts and executive relationships.
Coordinate across deployments, expansions, and adoption initiatives with internal teams.
Lead strategic account planning tied to brand and property outcomes.
Conduct regular executive reviews, surface risks, and identify growth opportunities.
Ensure smooth transitions from deployment to adoption with the Implementation Manager.
Monitor product usage, drive adoption, and mitigate risks across portfolios.
Partner with Sales to uncover expansion opportunities and manage the sales cycle.
Advocate for customer needs with Product, Engineering, and Support.