Global Enterprise CS Leader — Executive Partnerships & Adoption

Canary Technologies Corp; New York (NY); Hybrid; USD 201,000 - 259,000; Full time

Benefits offered by this job

Unlimited PTO

Holidays + Canary Days

Birthday Holiday

Travel stipend to NY/SF/Dallas hubs

Hotel stay credit

Partner hotels discount

Learning stipend

Referral bonus

Job summary

Canary Technologies is hiring a Head of Global Enterprise Customer Success to own success for our largest hotel brands. You will partner with C-suite executives, oversee complex multi-product deployments, and drive long-term adoption, retention, and expansion.

You will lead a high-performing team of Enterprise CSMs and Implementation Managers, ensuring measurable business value for customers and shaping Canary's enterprise strategy. Expect a fast-paced, high-ownership environment.

Qualifications

• 10+ years in Customer Success or related enterprise role.
• 5+ years leadership of customer-facing teams.
• Experience serving Fortune 500 or large enterprise customers.
• Proven ability to build trusted relationships with C-suite executives.
• Track record leading complex, multi-product enterprise deployments.
• Strong communication, negotiation, and stakeholder management skills.
• Experience in hospitality tech, enterprise SaaS, or similar B2B software.

Responsibilities

• Own outcomes across Canary's largest enterprise accounts, ensuring successful deployments and expansion.
• Build trusted executive relationships with CIOs, CTOs, COOs, and other leaders.
• Lead and develop a high-performing team of Enterprise CSMs and Implementation Managers.
• Partner with Enterprise Sales to ensure smooth transitions from sales to implementation.
• Develop strategic account plans aligning customer objectives with product roadmap.
• Collaborate with Product, Engineering, Support, Marketing, and Revenue Ops to advocate for customer needs.

Skills

Leadership

Executive relationships

Multi-product deployments

Analytics

Cross-functional teamwork

Job description

Canary Technologies is hiring a Head of Global Enterprise Customer Success to own success for our largest hotel brands. You will partner with C-suite executives, oversee complex multi-product deployments, and drive long-term adoption, retention, and expansion.

You will lead a high-performing team of Enterprise CSMs and Implementation Managers, ensuring measurable business value for customers and shaping Canary's enterprise strategy. Expect a fast-paced, high-ownership environment.