Strategic Enterprise CSM for IT & Security

Quest Software Canada Inc; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Annual bonuses

Health benefits

Flexible work options

Job summary

Quest Software Canada Inc. is seeking an Enterprise Customer Success Manager in Austin, TX to manage a portfolio of strategic customers.

You will lead adoption, value realization, and renewal cycles, partnering with cross-functional teams to ensure satisfaction and long-term growth. You will surface opportunities, drive retention, and coordinate with Account Management to ensure customers achieve measurable outcomes with Quest solutions.

Qualifications

• 3+ years in customer success driving adoption and value realization.
• Experience managing customer relationships with executives and business owners.
• Strong communication and relationship-building skills across teams.
• Familiarity with renewal processes and recurring revenue models.

Responsibilities

• Proactively manage named accounts to drive engagement and retention.
• Build and maintain Success Plans aligned with customer milestones.
• Collaborate with Sales, Support, Product, Renewals and Services for continuity.
• Lead Executive Business Reviews and demonstrate value with business cases.
• Monitor customer health signals and trigger action through CRM.

Skills

Customer success

Account management

Stakeholder management

Renewals

Cross-functional collaboration

Tools

Gainsight

Totango

Salesforce

Job description

Quest Software Canada Inc. is seeking an Enterprise Customer Success Manager in Austin, TX to manage a portfolio of strategic customers.

You will lead adoption, value realization, and renewal cycles, partnering with cross-functional teams to ensure satisfaction and long-term growth. You will surface opportunities, drive retention, and coordinate with Account Management to ensure customers achieve measurable outcomes with Quest solutions.