Senior Enterprise CS Manager – Strategic Accounts

Quest Software; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Annual bonuses

Health benefits

Flexible PTO

Wellness programs

Job summary

Quest Software is seeking a Customer Success Manager to lead a team of Strategic & Enterprise Customer Success Managers supporting Quest's most strategic accounts. You will drive adoption, retention, and value realization while collaborating with Sales, Renewals, Product, and Support to ensure strategic alignment.

The role focuses on escalating issues, coaching team members, and scaling CS initiatives using Gainsight, Gong, Aviso, and Salesforce.

Qualifications

• Minimum 5 years leading a Customer Success team.
• Proven experience managing executive-level relationships.
• Experience with MS Entra ID and enterprise IT environments is a plus.

Responsibilities

• Lead, mentor, and support a team of Strategic & Enterprise Customer Success Managers to deliver high-quality customer experiences.
• Define and execute Customer Success Plans and Executive Business Reviews (EBRs).
• Oversee engagement for key customers, ensuring value realization and long-term success.
• Monitor KPIs such as renewal rates and customer health; report on team performance.
• Collaborate with Sales, Support, Product, and Renewals to align on account strategies.

Skills

Executive relationships

Enterprise SaaS

Team leadership

Cross-functional collaboration

CRM proficiency (Salesforce)

Tools

Gainsight

Gong

Aviso

Salesforce CRM

Job description

Quest Software is seeking a Customer Success Manager to lead a team of Strategic & Enterprise Customer Success Managers supporting Quest's most strategic accounts. You will drive adoption, retention, and value realization while collaborating with Sales, Renewals, Product, and Support to ensure strategic alignment.

The role focuses on escalating issues, coaching team members, and scaling CS initiatives using Gainsight, Gong, Aviso, and Salesforce.