Strategic Enterprise CSM — ROI, Adoption & Growth

Basware; Austin (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Basware in Austin seeks an experienced Senior Customer Success Manager to lead a portfolio of North America's largest enterprise customers. You will act as a trusted advisor to senior executives, driving value realization, adoption, retention, renewals, and long-term partnership growth.

You will collaborate with Product, Sales, Support, Professional Services, and Leadership to align technology investments with business objectives, quantify ROI, and expand strategic opportunities in a complex,

Qualifications

• 5+ years in customer success or value management in SaaS or digital transformation.
• Experience engaging senior executives and leading strategic business conversations.
• Proven ability to build ROI models and value realization frameworks.
• Experience driving adoption, retention, and expansion.
• Strong communication and storytelling skills.

Responsibilities

• Lead executive business reviews and value realization discussions.
• Develop and execute customer success plans aligned to measurable outcomes.
• Drive adoption and monitor health and engagement.
• Collaborate with Sales, Product, Support and Professional Services.
• Identify expansion opportunities and support renewals.

Skills

Executive leadership

ROI modeling

Strategic account management

Enterprise SaaS experience

C-suite stakeholder management

Job description

Basware in Austin seeks an experienced Senior Customer Success Manager to lead a portfolio of North America's largest enterprise customers. You will act as a trusted advisor to senior executives, driving value realization, adoption, retention, renewals, and long-term partnership growth.

You will collaborate with Product, Sales, Support, Professional Services, and Leadership to align technology investments with business objectives, quantify ROI, and expand strategic opportunities in a complex,