Senior Enterprise CSM Lead

Quest Software Canada Inc

Northern (KY)

Hybrid

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Annual bonuses

Flexible work options

Health & retirement benefits

Mentorship programs

Wellness programs

Job summary

Quest Software Canada Inc is seeking a Customer Success People Manager to lead a team of Customer Success Managers supporting Quest’s strategic accounts. You will drive engagement, scalability, and measurable business outcomes while partnering with Sales, Renewals, Product, and Support.

You’ll coach peers, develop strategic success plans, monitor KPIs, and facilitate Executive Business Reviews to demonstrate value.

Qualifications

Minimum of 5 years in customer success or related role driving adoption.
Ability to translate business requirements into value and manage executive relationships.
Proven track record leading initiatives, enabling change, and achieving outcomes.

Responsibilities

Owns strategic relationships with global or large-scale accounts at executive levels.
Develops and refines value-based adoption messaging for stakeholders.
Coaches Enterprise CSMs and mentors peers to deliver premium customer experiences.
Identifies and creates solutions to improve customer success and business outcomes.
Develops and maintains strategic Success Plans aligned with milestones and customer outcomes.
Partners with customers to build joint plans for success and high satisfaction.
Monitors customer analytics and KPIs to demonstrate value and identify improvement areas.
Facilitates Executive Business Reviews to show impact and growth opportunities.
Delivers outstanding customer experiences and supports cross-sell/upsell opportunities.