Strategic Enterprise CSM: Executive Relationships & Growth

signifyd95; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Signifyd, a leader in fraud prevention and e-commerce protection, seeks a Strategic Customer Success Manager to oversee a portfolio of 8–10 enterprise accounts with $8–10M ACV. You will drive retention, growth, and executive relationships across complex organizations, leveraging MEDDICC and data-driven storytelling.

You will partner with Sales, Solutions Engineering, Implementation, Risk, Product, and leadership to deliver measurable value and expand partnerships over time.

Qualifications

• 7+ years of experience in enterprise customer success, account management, or a related commercial role with large, complex customers.
• Proven track record of owning renewals and closing expansion deals, with experience navigating multi-threaded sales cycles.
• Strong working knowledge of MEDDICC and value-based selling.
• Confidence engaging and influencing VP- and C-level executives, including in high-pressure situations.
• Ability to build custom pricing proposals and ROI-based business cases.

Responsibilities

• Own the end-to-end relationship for a portfolio of 8-10 strategic enterprise merchants, with accountability for profitability, net revenue retention, and expansion
• Build and execute strategic account plans that map each customer business unit and its key executive stakeholders, and align Signifyd's solutions to their priorities
• Develop multi-threaded relationships across buying centers (e.g., e-commerce, payments, fraud, returns, treasury), turning skeptical stakeholders into long-term advocates
• Lead executive business reviews and high-stakes conversations, positioning Signifyd's ROI and value in terms that resonate with senior leaders
• Independently own complex renewal and upsell cycles, including building custom pricing proposals and presenting the business case to both customer and Signifyd executives
• Identify, qualify, and advance expansion opportunities using MEDDICC and value-based selling, keeping Salesforce current and forecasts accurate
• Engage Signifyd executives strategically to strengthen customer partnerships and move key deals forward
• Serve as the go-to resource for customer performance reporting, using data to explain results, surface risks, and tell a compelling story
• Understand each merchant's technical environment (e-commerce platforms, order management systems, payment gateways) and how it affects Signifyd's performance
• Coordinate cross-functional teams to resolve escalations and deliver on complex customer initiatives
• Bring customer feedback back to Product and leadership as clear themes that improve Signifyd's offering
• Grow your own expertise and share knowledge with the broader CS team as a model for strategic account management

Skills

Enterprise customer success

Account management

MEDDICC

Value-based selling

Executive relationship management

Tools

Salesforce

Job description

Signifyd, a leader in fraud prevention and e-commerce protection, seeks a Strategic Customer Success Manager to oversee a portfolio of 8–10 enterprise accounts with $8–10M ACV. You will drive retention, growth, and executive relationships across complex organizations, leveraging MEDDICC and data-driven storytelling.

You will partner with Sales, Solutions Engineering, Implementation, Risk, Product, and leadership to deliver measurable value and expand partnerships over time.