Strategic Enterprise CSM: Growth, NRR & Sponsorships

Flowcode

New York (NY)

Ibrido

USD 90.000 - 130.000

Tempo pieno

9 giorni fa

Una candidatura completa in un minuto

Curriculum e lettera di presentazione personalizzati, pronti da inviare.

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Vantaggi offerti da questo lavoro

Unlimited Vacation

Health benefits

Employee Stock Options

Lunch stipend & office snacks

Happy hours & team dinner

Custom swag

Parental Leave

Team offsites

Diverse Managers

Descrizione del lavoro

Flowcode is hiring a Customer Success Manager to own a portfolio of strategic enterprise accounts across financial services, travel, auto, and tech. You’ll partner with enterprise marketing, sponsorship, and customer experience teams to drive digital engagement and measurable outcomes.

You will own NRR targets, monitor health scores, and build proactive recovery plans while engaging executives in strategic reviews.

Competenze

3+ years in customer success, account management, partnerships, or marketing with hands-on campaign or sports partnerships experience.
Experience managing enterprise accounts across regulated or complex industries.
Strong communication skills and ability to present to senior stakeholders.

Mansioni

Own a portfolio of strategic enterprise accounts across financial services, travel, auto, and tech.
Drive usage, adoption, renewal, and expansion to meet NRR targets.
Monitor health scores; flag risks and build recovery plans.
Engage executives through QBRs and campaign reviews to align across teams.
Coordinate platform migrations and onboarding with implementation teams.
Identify and close upsell opportunities across new business units and sponsorship assets.
Collaborate with Sales, Product, and GTM to unlock growth opportunities.
Maintain on-site NYC presence and participate in events as a strategic partner.