Strategic Enterprise Customer Success Lead

Signifyd; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Signifyd, a leader in AI-powered fraud protection for online retailers, is seeking a Senior Enterprise Customer Success Manager to own a portfolio of high-value accounts in the United States. You will build strategic account plans, lead executive business reviews, and drive renewal and expansion cycles in collaboration with Sales, Implementation, and Risk teams.

Deep expertise in fraud, payments, and ML concepts is essential.

Qualifications

• 7+ years of experience in enterprise customer success or account management.
• A trusted advisor to VP and C-level executives with strong analytical and communication skills.
• Comfortable with fraud, payments, and machine learning concepts.

Responsibilities

• Own a portfolio of 8-10 strategic enterprise accounts with $8-10M in annual contract value.
• Build and execute strategic account plans aligned to customer priorities.
• Lead executive business reviews and independently manage renewal and upsell cycles.
• Use data and MEDDICC to identify expansion opportunities and keep Salesforce accurate.

Skills

Enterprise account management

Executive relationship management

Data analytics

MEDDICC

Tools

Salesforce

Job description

Signifyd, a leader in AI-powered fraud protection for online retailers, is seeking a Senior Enterprise Customer Success Manager to own a portfolio of high-value accounts in the United States. You will build strategic account plans, lead executive business reviews, and drive renewal and expansion cycles in collaboration with Sales, Implementation, and Risk teams.

Deep expertise in fraud, payments, and ML concepts is essential.