Senior Enterprise Customer Success Leader

Signifyd; United States; A distancia; USD 150.000 - 165.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary Time Off Policy (Unlim

401K Match

Stock Options

Annual Performance Bonus or Comissions

Paid Parental Leave (12 weeks)

On-Demand Therapy for all employees &

Dedicated learning budget through Lear

Health Insurance

Vision Insurance

Flexible Spending Account (FSA)

Short Term and Long Term Disability

Life Insurance

Company Social Events

Signifyd Swag

Descripción de la vacante

Signifyd seeks a Strategic Customer Success Manager to own a book of 8–10 enterprise accounts, driving retention and expansion with senior executives. You will lead multi-threaded negotiations and align Signifyd solutions to client priorities, delivering measurable ROI.

You will partner with Sales, Solutions Engineering, Risk, Product, and leadership to grow partnerships and advocate for customer needs across the business.

Formación

• 7+ years in enterprise customer success, account management, or similar with large, complex customers.
• Proven renewals and expansion closes; experience in multi-threaded sales cycles.
• Strong working knowledge of MEDDICC and value-based selling.
• Confident engaging VP- and C-level executives, including in high-pressure situations.
• Ability to build custom pricing proposals and ROI-based business cases.
• Solid understanding of fraud trends and the payments ecosystem (gateways, PSPs, card networks, authorization and settlement).
• Strong analytical skills; translate data into clear, actionable insights.
• Able to explain machine learning and data science concepts to non-technical audiences.
• Proficient in Salesforce and business intelligence tools.
• Excellent written, verbal, and presentation skills.
• Willingness to travel to customer sites and industry events up to 30%.

Responsabilidades

• Own end-to-end relationship for 8–10 strategic enterprise merchants with accountability for profitability and expansion.
• Build and execute strategic account plans mapping each business unit to Signifyd solutions.
• Develop multi-threaded relationships across buying centers and turn stakeholders into advocates.
• Lead executive business reviews and high-stakes conversations; articulate Signifyd ROI to leaders.
• Independently own complex renewal and upsell cycles; build pricing proposals and present business cases.
• Identify and advance expansion opportunities using MEDDICC and value-based selling; keep Salesforce current.
• Engage Signifyd executives to strengthen partnerships and move deals forward.
• Provide customer performance reporting; use data to explain results and surface risks.
• Understand merchant tech environments and how they affect Signifyd’s performance.
• Coordinate cross-functional teams to resolve escalations and deliver on initiatives.
• Bring customer feedback to Product and leadership as themes for improvement.
• Grow expertise and share knowledge with the CS team as a model for strategic account management.

Conocimientos

Enterprise CS

Account management

Renewals

Multi-threaded sales

MEDDICC

Value selling

Executive presence

Pricing proposals

Fraud/payments knowledge

Salesforce

BI tools

Data analytics

Travel up to 30%

Herramientas

Salesforce

Looker

Descripción del empleo

Signifyd seeks a Strategic Customer Success Manager to own a book of 8–10 enterprise accounts, driving retention and expansion with senior executives. You will lead multi-threaded negotiations and align Signifyd solutions to client priorities, delivering measurable ROI.

You will partner with Sales, Solutions Engineering, Risk, Product, and leadership to grow partnerships and advocate for customer needs across the business.