Strategic Customer Success Manager (Fully Remote)

Signifyd; United States; A distancia; USD 120.000 - 190.000; Jornada completa

Descripción de la vacante

Signifyd, a leader in AI-powered fraud protection for online retailers, is seeking a Senior Enterprise Customer Success Manager to own a portfolio of high-value accounts in the United States. You will build strategic account plans, lead executive business reviews, and drive renewal and expansion cycles in collaboration with Sales, Implementation, and Risk teams.

Deep expertise in fraud, payments, and ML concepts is essential.

Formación

• 7+ years of experience in enterprise customer success or account management.
• A trusted advisor to VP and C-level executives with strong analytical and communication skills.
• Comfortable with fraud, payments, and machine learning concepts.

Responsabilidades

• Own a portfolio of 8-10 strategic enterprise accounts with $8-10M in annual contract value.
• Build and execute strategic account plans aligned to customer priorities.
• Lead executive business reviews and independently manage renewal and upsell cycles.
• Use data and MEDDICC to identify expansion opportunities and keep Salesforce accurate.

Conocimientos

Enterprise account management

Executive relationship management

Data analytics

MEDDICC

Herramientas

Salesforce

Descripción del empleo

• Own a portfolio of 8-10 strategic enterprise accounts with $8-10M in annual contract value.
• Drive retention, expansion, and executive relationships while partnering with Sales, Implementation, and Risk teams.

What You'll Do:

• Build and execute strategic account plans aligned to customer priorities.
• Lead executive business reviews and independently manage complex renewal and upsell cycles.
• Use data and MEDDICC to identify expansion opportunities and keep Salesforce accurate.

Who You Are:

• 7+ years of experience in enterprise customer success or account management.
• A trusted advisor to VP and C-level executives with strong analytical and communication skills.
• Comfortable with fraud, payments, and machine learning concepts.

Signifyd

Signifyd provides AI-powered fraud protection for online retailers, helping them approve more orders and reduce risk. Trusted by thousands of merchants globally, it processes billions of transactions yearly with a values-driven culture.