Mid-Enterprise CS Manager: Growth & Retention

Wilco; Covina (CA); On-site; USD 100,000 - 110,000; Full time

Job summary

Doppel is seeking a Mid-Enterprise Customer Success Manager to manage a portfolio of high-growth customers, ensuring measurable value from our platform.

You’ll drive adoption, retention, and expansion while serving as trusted advisor. Collaborate with Sales, Product, and Operations to deliver a seamless customer experience and reduce churn. Candidates should have 2–5+ years in SaaS or cybersecurity customer success and a data-driven approach.

Qualifications

• 2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity.
• Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes.
• Excellent communication and relationship-building skills with both technical and non-technical stakeholders.
• Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities.
• Experience with data-driven decision making and account health tracking.

Responsibilities

• Own a portfolio of mid-enterprise customers, building strong, trust-based relationships across stakeholders
• Guide customers through onboarding, adoption, and renewal to ensure consistent value realization
• Proactively monitor account health, identify risks early, and take action to mitigate churn
• Drive product adoption through training, enablement, and best practices
• Partner with Sales to identify and execute on upsell and expansion opportunities
• Lead customer conversations (including business reviews) that highlight impact, outcomes, and ROI
• Operate efficiently across a high-volume book of business using scalable processes and tools
• Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience
• Surface customer feedback and insights to influence product and operational improvements

Skills

Customer Success

Account Management

SaaS

Cybersecurity

Communication

Tools

CRM systems

Data analytics

Job description

Doppel is seeking a Mid-Enterprise Customer Success Manager to manage a portfolio of high-growth customers, ensuring measurable value from our platform.

You’ll drive adoption, retention, and expansion while serving as trusted advisor. Collaborate with Sales, Product, and Operations to deliver a seamless customer experience and reduce churn. Candidates should have 2–5+ years in SaaS or cybersecurity customer success and a data-driven approach.