Strategic CS Manager, Mid-Enterprise (SaaS/Cybersecurity)

Doppel Inc.; United States; Remote; USD 100,000 - 110,000; Full time

Benefits offered by this job

Equity participation

Comprehensive benefits

Commissions

Job summary

Doppel Inc. is seeking a Mid-Enterprise Customer Success Manager to manage a portfolio of high-growth customers, driving adoption, retention, and expansion while acting as a trusted advisor and advocate.

You will guide onboarding, monitor account health, conduct business reviews, and collaborate with Sales, Product, and Operations to deliver a seamless, value-driven customer experience; 2–5+ years in SaaS or cybersecurity required.

Qualifications

• 2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity.
• Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes.
• Excellent communication and relationship-building skills with both technical and non-technical stakeholders.
• Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities.
• Experience with data-driven decision making and account health tracking.

Responsibilities

• Own a portfolio of mid-enterprise customers, building strong, trust-based relationships across stakeholders.
• Guide customers through onboarding, adoption, and renewal to ensure consistent value realization.
• Proactively monitor account health, identify risks early, and take action to mitigate churn.
• Drive product adoption through training, enablement, and best practices.
• Partner with Sales to identify and execute on upsell and expansion opportunities.
• Lead customer conversations (including business reviews) that highlight impact, outcomes, and ROI.
• Operate efficiently across a high-volume book of business using scalable processes and tools.
• Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience.
• Surface customer feedback and insights to influence product and operational improvements.

Skills

Account management

Customer Success

Communication

Startup experience

Data-driven decisions

Job description

Doppel Inc. is seeking a Mid-Enterprise Customer Success Manager to manage a portfolio of high-growth customers, driving adoption, retention, and expansion while acting as a trusted advisor and advocate.

You will guide onboarding, monitor account health, conduct business reviews, and collaborate with Sales, Product, and Operations to deliver a seamless, value-driven customer experience; 2–5+ years in SaaS or cybersecurity required.