Strategic Enterprise CSM - AI-Driven Growth & Insights

Connecticut Innovations; New York (NY); Hybrid; USD 125,000 - 145,000; Full time

Benefits offered by this job

Healthcare

401(k) match

Hybrid Work for NYC-Based Roles

PTO

Wellness stipend

Recognition

Dog-friendly office

Job summary

Curacity is seeking a Senior Customer Success Manager to partner with marketers and business leaders, driving measurable demand, bookings, and revenue using premium media content from outlets like Travel + Leisure, AFAR, and more.

You will manage high-value accounts at scale, speak confidently with executives, and ensure successful integrations with operations teams. This role blends marketing strategy with performance analytics in a hybrid NYC/remote setting.

Qualifications

• 5+ years in Customer Success, Account Management, or a similar external-facing role, owning relationships with enterprise or mid-market accounts
• HubSpot proficient: you run your day out of a CRM and have used HubSpot to track accounts, pipeline, and customer health
• Automation-minded: you’ve built workflows, sequences, or integrations that remove manual work from the customer lifecycle
• AI fluent: you use AI tools in your daily work and can speak credibly with customers about AI-driven products and insights
• Business fluent: you understand your customers’ business models, competitive dynamics, and economic drivers; can discuss marketing performance and ROI intelligently
• Analytically sharp: Comfortable with performance data, attribution models, and spotting patterns without drowning in spreadsheets
• Strategic communicator: Experienced presenting to internal leadership as well as customer executives; explain technical concepts without jargon
• Intellectually curious: Approach ambiguous problems as puzzles to solve; energized by complexity; have strong opinions loosely held
• Customer-centric operator: Balance empathy with accountability; build trust through reliability and actually knowing customers’ business; view criticism as valuable data
• Hospitality, marketing technology, or media experience preferred

Responsibilities

• Own strategic relationships for a portfolio of high-value accounts, developing deep understanding of each customer’s business model, competitive positioning, and growth objectives
• Analyze multi-layered performance data like engagement metrics, attribution, and market trends to identify optimization opportunities and deliver actionable recommendations
• Lead quarterly business reviews that connect platform performance to broader business objectives, using data to tell compelling stories about impact
• Partner with internal teams (Product, Operations, & Partnerships) to advocate for customer needs, refine strategies, and ensure seamless technical implementations
• Design and execute testing strategies to continuously improve campaign performance across channels, content types, and audience segments
• Identify expansion opportunities based on demonstrated ROI and build champions within customer organizations
• Proactively monitor account health and intervene before issues escalates - investigating data discrepancies, diagnosing performance drops, anticipating seasonal challenges

Job description

Curacity is seeking a Senior Customer Success Manager to partner with marketers and business leaders, driving measurable demand, bookings, and revenue using premium media content from outlets like Travel + Leisure, AFAR, and more.

You will manage high-value accounts at scale, speak confidently with executives, and ensure successful integrations with operations teams. This role blends marketing strategy with performance analytics in a hybrid NYC/remote setting.