Strategic Enterprise CSM | Growth, Retention & Upsell + Equity

linksquaresinc; Boston (MA); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Equity awards

Flexible paid time off

Parental leave

Life and disability insurance

Job summary

LinkSquares, a Boston-based AI-powered CLM SaaS leader, seeks a Sr. Customer Success Manager (Strategic/Enterprise) to guide customers from onboarding to renewal. You will blend relationship-building, problem-solving, and growth tactics to boost retention and revenue.

In this highly visible role, you will own strategic partnerships, manage renewals, and identify upsell opportunities while collaborating with Product, Support, and Sales to maximize customer value.

Qualifications

• 5+ years handling renewals, upsells and cross-sells in SaaS.
• Ability to build strategic relationships at multiple levels.
• Experience with Salesforce, Gong.io, Outreach and Catalyst.
• Highly organized, process-oriented with target-driven mindset.

Responsibilities

• Strategic partnership: develop customized success plans driving value.
• Relationship management: primary contact for portfolio with strategy calls and proactive outreach.
• Retention & growth: manage renewals and identify upsell opportunities to expand product usage.
• Cross-functional advocacy: connect customers with Product, Support, and Sales teams.
• Value realization: educate customers on product updates and best practices.

Skills

Relationship-building

Negotiation

Strategic relationships

Organized & process-driven

Tools

Salesforce

Gong.io

Outreach

Catalyst

Job description

LinkSquares, a Boston-based AI-powered CLM SaaS leader, seeks a Sr. Customer Success Manager (Strategic/Enterprise) to guide customers from onboarding to renewal. You will blend relationship-building, problem-solving, and growth tactics to boost retention and revenue.

In this highly visible role, you will own strategic partnerships, manage renewals, and identify upsell opportunities while collaborating with Product, Support, and Sales to maximize customer value.