Strategic Enterprise CS Leader — Live Events

vivenu GmbH; Tampa (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Dynamic working environment

Growth opportunities

Job summary

A leading event ticketing technology firm in Florida is seeking a Customer Success Manager to manage complex customer relationships, drive engagement, and ensure successful onboarding processes. Ideal candidates will have a minimum of 5 years experience in managing enterprise accounts, deep industry knowledge, and strong analytical skills. This role emphasizes both client development and product mastery within the dynamic environment of live entertainment technology.

Qualifications

• 5+ years in Customer Success, Account Management, or Consulting.
• Strong understanding of sports and live events operations.
• Ability to manage complex projects and deliver high-pressure events.

Responsibilities

• Manage relationships with large customers, ensure partnership health.
• Lead onboarding and delivery, monitor KPIs for risk mitigation.
• Facilitate customer training and workshops.

Skills

Customer Success Management

Analytical Skills

Project Management

Stakeholder Engagement

Industry Knowledge

Job description

A leading event ticketing technology firm in Florida is seeking a Customer Success Manager to manage complex customer relationships, drive engagement, and ensure successful onboarding processes. Ideal candidates will have a minimum of 5 years experience in managing enterprise accounts, deep industry knowledge, and strong analytical skills. This role emphasizes both client development and product mastery within the dynamic environment of live entertainment technology.