Strategic Enterprise CS Lead for Live Events & Ticketing

vivenu GmbH; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Performance bonus

Job summary

vivenu, a global leader in live entertainment ticketing tech, is hiring an Enterprise Customer Success Manager in New York. You will own a strategic portfolio of enterprise clients, lead technical onboarding, and drive engagements from executives to operators.

Strong ticketing ops experience, API/ integrations know-how, and 5+ years in CS are expected. You will foster value through strategic reviews, workshops, and vivenu Labs, while pursuing renewal and expansion opportunities and guiding

Qualifications

• Enterprise relationship management across multiple levels including C-level
• Hands-on ticketing operations experience with venues, teams, or entertainment orgs
• Ability to manage a strategic portfolio and deliver onboarding, migrations, and integrations
• Familiarity with APIs and enterprise-grade platform features
• Experience creating actionable success plans from CRM insights and data
• Clear, consultative communication from workshops to exec meetings
• Problem-solving mindset for complex customer scenarios
• CS frameworks like health monitoring and business reviews to drive adoption and expansion
• Minimum 5 years in Customer Success, Account Management, or Ticketing Operations

Responsibilities

• Own a strategic portfolio of key and technically complex customers.
• Lead technical onboarding and project delivery with internal teams and stakeholders.
• Build relationships across all customer levels and drive engagement through reviews and workshops.
• Identify revenue potential and advise on event, pricing, or digital experience optimization.
• Help customers digitize processes and adopt the vivenu platform.
• Analyze KPIs and usage patterns to detect risks and drive action.
• Drive renewals and expansions by showing value and aligning roadmaps.
• Represent the enterprise customer perspective to product and engineering teams.
• Ensure customers are trained on advanced platform features and releases.

Skills

Enterprise Relationship Management

Ticketing Operations

Strategic Portfolio Management

Technical Acumen

Strategic Success Planning

Strong Communication

Proactive Problem Solving

Customer Success Expertise

5+ years experience

Tools

APIs

Integrations

Job description

vivenu, a global leader in live entertainment ticketing tech, is hiring an Enterprise Customer Success Manager in New York. You will own a strategic portfolio of enterprise clients, lead technical onboarding, and drive engagements from executives to operators.

Strong ticketing ops experience, API/ integrations know-how, and 5+ years in CS are expected. You will foster value through strategic reviews, workshops, and vivenu Labs, while pursuing renewal and expansion opportunities and guiding