Remote Enterprise Collections Manager II

Samsara; Alabama; Remoto; USD 97.000 - 131.000; Tempo pieno

Descrizione del lavoro

Samsara is seeking a Manager II, Enterprise Collections to lead our Enterprise Collections team within Order-to-Cash. You will drive collections performance for a portfolio of enterprise customers, partnering with Sales, Legal, Finance, and Customer Success to secure timely cash while preserving a positive customer experience.

You will coach and grow your team, handle escalations, and lead initiatives to automate and streamline processes while ensuring SOX and policy compliance.

Competenze

• 5–7+ years in Order-to-Cash, Revenue Operations, Billing, or Shared Services.
• 3–5+ years in supervisory/people management.
• Demonstrated ability to drive team objectives through others.
• Strong knowledge of Order-to-Cash / AR processes, including collections and dispute management.
• Strong communication skills with cross-functional stakeholders and leadership.
• Ability to drive process optimization and automation initiatives.
• Working knowledge of SOX controls / policy compliance in finance ops.

Mansioni

• Own collections performance (aging, past-due reduction, dispute resolution velocity) for your team’s portfolio of enterprise accounts.
• Provide guidance and support for your team's development, including coaching and performance management.
• Lead strategic initiatives to meet collections targets for one or more teams and align with OTC and enterprise goals.
• Manage escalations and customer communication on complex accounts with sound judgment.
• Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to resolve invoicing/contract/payment issues.
• Drive and implement process improvements and automation (tools, workflows, reporting) to improve collections efficiency and customer experience.
• Participate in periodic reviews of OTC policies and SOX controls with senior leadership.
• Represent OTC/Collections in cross-functional initiatives.
• Hire, develop, and lead a high-performing, inclusive team.

Conoscenze

Order-to-Cash

Revenue Operations

Billing

Shared Services

Strumenti

Salesforce

NetSuite

CRM

ERP

Descrizione del lavoro

Samsara is seeking a Manager II, Enterprise Collections to lead our Enterprise Collections team within Order-to-Cash. You will drive collections performance for a portfolio of enterprise customers, partnering with Sales, Legal, Finance, and Customer Success to secure timely cash while preserving a positive customer experience.

You will coach and grow your team, handle escalations, and lead initiatives to automate and streamline processes while ensuring SOX and policy compliance.