Strategic Accounts Growth Architect

Motive; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Motive in New York seeks a Strategic Accounts Customer Success Manager to be the face of Motive for our largest customers, guiding implementation, adoption, and value realization.

You will lead cross-functional efforts with AEs, Onboarding, Professional Services, and Product teams to drive renewals, expansions, and high NRR.

The role emphasizes proactive problem solving, C-Suite relationships, and scalable success strategies in a fast-growing environment.

Qualifications

• 5+ years Enterprise Customer Success, Sales, or Account Management experience with a proven track record of success.
• Experience managing large enterprise accounts and driving renewals and upsells.
• Strong cross-functional collaboration and executive relationship skills.

Responsibilities

• Own a book of business averaging 5–8 clients with ARR of roughly $5–8M.
• Lead planned outbound activities to drive client outcomes and identify growth opportunities.
• Lead EBRs with AEs and cross-functional stakeholders.
• Sponsor beta programs, references, and case studies.
• Learn new software quickly and apply it to maximize client value.

Skills

Customer Success

Account Management

Upsell skills

Cross-functional collaboration

Tools

Salesforce

Job description

Motive in New York seeks a Strategic Accounts Customer Success Manager to be the face of Motive for our largest customers, guiding implementation, adoption, and value realization.

You will lead cross-functional efforts with AEs, Onboarding, Professional Services, and Product teams to drive renewals, expansions, and high NRR.

The role emphasizes proactive problem solving, C-Suite relationships, and scalable success strategies in a fast-growing environment.