Strategic Enterprise Client Success Manager

General Assembly; United States; Remote; USD 80,000 - 85,000; Full time

Job summary

General Assembly is seeking a Customer Success Manager to support the delivery of its largest client programs and drive growth in critical accounts. You will be a key member of a cross-functional, client-facing team responsible for managing $5-8 million in annual client revenue.

Responsibilities include supporting Senior Client Success teams, executing engagement and delivery strategies for online and in-person training, and delivering reports with qualitative and quantitative data.

Qualifications

• Experience: At least 2+ years of prior work experience with polished communication and a strong work ethic.
• Client Management: Minimum 2+ years in consulting, customer service, or client management working with various stakeholders.
• Technical Proficiency: 2+ years of proficiency using Excel and Google Suite.
• Travel: Ability to handle significant travel, up to 50%.

Responsibilities

• Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies.
• Execute engagement and delivery strategies for both online and in-person training programs.
• Document direct costs associated with program delivery.
• Own internal and client-facing meeting summaries, including key decisions and action items.
• Track day-to-day program success through learning and sentiment metrics.
• Collaborate with internal teams to ensure high-quality corporate program delivery.
• Create and present delivery reports containing qualitative and quantitative data.

Job description

General Assembly is seeking a Customer Success Manager to support the delivery of its largest client programs and drive growth in critical accounts. You will be a key member of a cross-functional, client-facing team responsible for managing $5-8 million in annual client revenue.

Responsibilities include supporting Senior Client Success teams, executing engagement and delivery strategies for online and in-person training, and delivering reports with qualitative and quantitative data.