Strategic Enterprise Customer Success Lead (Remote)

TGAE Group; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote (USA)

Medical, Dental, Vision

401(k) matching

Unlimited PTO

Home office stipend

Wellness days

Leadership training

Career advancement

Job summary

TGAE Group is seeking a strategic Customer Support Representative to own the post-sale lifecycle for our enterprise accounts. You will act as a trusted advisor and digital growth partner, ensuring clients achieve maximum ROI and satisfaction with our services.

Lead onboarding of dashboards, conduct executive reviews, triage escalations, monitor health, and collaborate with cross-functional teams to renew contracts and identify upsell opportunities across SEO, web design, and programmatic ads.

Qualifications

• 4+ years of B2B client success or account management in SaaS or large agencies.
• Deep understanding of digital marketing metrics and enterprise goals.
• Expertise in Salesforce, HubSpot, or Gainsight and ticketing systems.
• Strong emotional intelligence for complex stakeholder relationships.
• Proven ability to drive renewals and cross-sell opportunities.
• Executive-level written and verbal communication skills.
• Analytical mindset with ability to translate feedback into improvements.

Responsibilities

• Serve as strategic adviser and primary contact for enterprise accounts.
• Lead onboarding and adoption of dashboards and reporting cadences.
• Conduct executive business reviews to align deliverables with revenue goals.
• Triage and de-escalate urgent client concerns with cross-functional teams.
• Monitor account health scores and drive high retention and renewals.
• Identify upsell opportunities across services (e.g., SEO, programmatic ads).
• Synthesize client feedback to refine service offerings and workflows.

Skills

Enterprise CRM

Executive communication

Data analysis

Upselling & renewals

Stakeholder management

SaaS knowledge

Team collaboration

Tools

Salesforce

HubSpot

Gainsight

Job description

TGAE Group is seeking a strategic Customer Support Representative to own the post-sale lifecycle for our enterprise accounts. You will act as a trusted advisor and digital growth partner, ensuring clients achieve maximum ROI and satisfaction with our services.

Lead onboarding of dashboards, conduct executive reviews, triage escalations, monitor health, and collaborate with cross-functional teams to renew contracts and identify upsell opportunities across SEO, web design, and programmatic ads.