Senior Enterprise Client Success Manager (Remote)

HelioCampus; Bethesda (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

18 PTO days

15 paid holidays

Health/dental/vision coverage

Parental leave

401K with match

Two office locations

Remote-first culture

Referral bonus

Professional development opportunities

Job summary

HelioCampus is seeking a Sr. Client Success Manager to drive renewal, expansion, and satisfaction across assigned enterprise clients.

The role blends relationship management with sales-focused activities and spans kickoff, implementation, and ongoing operations. You will collaborate with Sales, Product Management, and Technical Development to ensure a seamless client journey, with a focus on adoption, data analysis priorities, and benchmarking initiatives.

Qualifications

• 4-5 years’ Account Management or Customer Success experience with enterprise accounts.
• Excellent communication of technical concepts to diverse stakeholders.
• Strong planning, organizational, and multitasking abilities.

Responsibilities

• Own renewal targets and upsell/cross-sell within named accounts.
• Manage client health via regular business reviews with key stakeholders.
• Coordinate seamless Sales to Implementation handoffs.
• Serve as primary contact and escalation point for select enterprise clients.
• Lead onboarding, analysis, and client lifecycle initiatives with cross-team collaboration.
• Build relationships with client executives to align on priorities and adoption.
• Monitor account performance using internal dashboards and KPIs.

Skills

Account management

Renewal management

Communication

Planning and organization

Interpersonal skills

Cross-functional collaboration

Travel readiness

Job description

HelioCampus is seeking a Sr. Client Success Manager to drive renewal, expansion, and satisfaction across assigned enterprise clients.

The role blends relationship management with sales-focused activities and spans kickoff, implementation, and ongoing operations. You will collaborate with Sales, Product Management, and Technical Development to ensure a seamless client journey, with a focus on adoption, data analysis priorities, and benchmarking initiatives.