Strategic Enterprise Client Success Leader

RB Global Inc.; Houston (TX); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k plan with match

15 days PTO annually

Job summary

RB Global Inc. is looking for a Senior Client Success Manager to lead a team focused on driving client satisfaction and revenue growth. The role requires at least 8 years of experience in client services, with significant expertise in managing enterprise client relationships. Candidates should possess strong communication skills, technical proficiency, and a strategic mindset. The position offers the opportunity to work in an office or remote environment, with potential travel for client engagements. Competitive benefits include medical insurances and a 401k match.

Qualifications

• 8+ years of professional experience in client services or account management.
• 5+ years in customer success or account management roles.
• 2+ years leading or managing teams.

Responsibilities

• Manage a portfolio of high-value enterprise clients.
• Lead and mentor a team of Client Success Managers.
• Drive strategic account planning and align solutions with client objectives.

Skills

Exceptional communication and presentation skills

Strong technical proficiency (Excel, SQL, Salesforce, PowerPoint)

Ability to translate complex data and client needs

Highly organized and detail-oriented

Experience working cross-functionally

Education

BA/BS degree in a business-related field

Job description

RB Global Inc. is looking for a Senior Client Success Manager to lead a team focused on driving client satisfaction and revenue growth. The role requires at least 8 years of experience in client services, with significant expertise in managing enterprise client relationships. Candidates should possess strong communication skills, technical proficiency, and a strategic mindset. The position offers the opportunity to work in an office or remote environment, with potential travel for client engagements. Competitive benefits include medical insurances and a 401k match.