Strategic Client Success Leader (Remote)

Ylopo; Phoenix (AZ); Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k)

Paid holidays, vacation, and sick days

Job summary

A growing marketing and technology firm is looking for a Strategic Client Success Manager to oversee high-value clients. This remote role requires a candidate with 5+ years of experience in customer success management, particularly within SaaS, and a proven ability to drive client retention and adoption. Responsibilities include acting as a trusted advisor, maintaining relationships, and translating client needs into actionable strategies. Competitive compensation includes a salary ranging from $70K to $75K with bonuses based on performance.

Qualifications

• 5+ years of customer success management experience.
• 5+ years of experience within SaaS and enterprise software.
• Proven track record of driving client retention, adoption, and advocacy.

Responsibilities

• Serve as a trusted advisor to key customers, understanding their objectives and pain points.
• Provide support throughout the client's lifecycle to ensure successful adoption and growth.
• Translate strategic needs of clients into actionable items.

Skills

Customer success management experience

Organizational and project management skills

Excellent communication skills

Technical aptitude

Salesforce experience

Education

Undergraduate degree highly preferred

Tools

Salesforce

Job description

A growing marketing and technology firm is looking for a Strategic Client Success Manager to oversee high-value clients. This remote role requires a candidate with 5+ years of experience in customer success management, particularly within SaaS, and a proven ability to drive client retention and adoption. Responsibilities include acting as a trusted advisor, maintaining relationships, and translating client needs into actionable strategies. Competitive compensation includes a salary ranging from $70K to $75K with bonuses based on performance.