Strategic Client Success Leader

Ivision, Inc; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

ivision is seeking a Client Success Executive in Atlanta to align delivery, CS, and sales teams to maximize client outcomes. You will own revenue retention, drive adoption, and develop Success Plans with measurable milestones across the customer journey.

The role partners with Account Executives to grow renewals and expansions while delivering executive reviews and value through data-driven insights.

Qualifications

• 5–7 years of client success or similar roles in IT services or MSP.
• Proven portfolio management including renewals and expansions.
• Cross-functional collaboration with sales, delivery, and support teams.
• Strong analytics and ability to present business value.

Responsibilities

• Build trust and long-term relationships with clients across organizations.
• Own Net Revenue Retention and Gross Retention outcomes for assigned accounts.
• Maintain accurate renewal/expansion forecasts with Account Executives.
• Drive client value by ensuring outcomes and adoption of ivision solutions.
• Develop and execute Success Plans with clear objectives and milestones.
• Provide consultative support by understanding business needs and engaging ivision teams.
• Present Executive Business Reviews with analytics and insights for value realization.
• Assist AEs in increasing utilization, expansions, and renewals.

Skills

Executive relationships

Customer retention

Revenue growth

Consultative selling

Cross-functional

Job description

ivision is seeking a Client Success Executive in Atlanta to align delivery, CS, and sales teams to maximize client outcomes. You will own revenue retention, drive adoption, and develop Success Plans with measurable milestones across the customer journey.

The role partners with Account Executives to grow renewals and expansions while delivering executive reviews and value through data-driven insights.