Strategic Enterprise Client Success Lead – Remote

Bazeta; United States; Remote; USD 91.000 - 138.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) match

Flexible PTO

Parental leave

Professional development

Remote work stipend

Zusammenfassung

Doximity is seeking a Client Success Manager, Enterprise, to guide health system IT teams and end-users through launching and adopting our Enterprise clinical workflow tools (Amion, Dialer, Ask, Scribe). You will drive onboarding, configuration, and scalable post-onboarding management.

You will coordinate with Support, Product, and Marketing, build stakeholder relationships, and monitor engagement metrics to demonstrate ROI, while working remotely in the United States.

Qualifikationen

• 4+ years of client-facing experience in the healthcare industry.
• Strong communication, customer service, and presentation skills.
• Excellent attention to detail and analytical thinking.
• Quick learner with problem-solving skills and the ability to work independently.
• Comfortable in a fast-paced, evolving environment.
• Process improvement mindset.
• Experience managing technical implementations, such as SSO integration.

Aufgaben

• Lead clients through successful implementations from onboarding to configuration and support.
• Collaborate cross-functionally to align client needs with internal workflows.
• Conduct kickoff meetings and implementation calls for scaled account management.
• Develop and maintain project timelines for clients and internal teams.
• Provide training, user documentation, and educational resources with Marketing.
• Serve as the internal client advocate to meet deadlines and requirements.
• Build relationships with stakeholders to drive product adoption.
• Track engagement metrics and demonstrate ROI to clients.
• Coordinate with Support, Product, and Marketing to address needs and resolve issues.

Kenntnisse

Client-facing

Healthcare

Communication

Attention to detail

Analytical thinking

Independent learner

SSO integration

Jobbeschreibung

Doximity is seeking a Client Success Manager, Enterprise, to guide health system IT teams and end-users through launching and adopting our Enterprise clinical workflow tools (Amion, Dialer, Ask, Scribe). You will drive onboarding, configuration, and scalable post-onboarding management.

You will coordinate with Support, Product, and Marketing, build stakeholder relationships, and monitor engagement metrics to demonstrate ROI, while working remotely in the United States.