Strategic Enterprise Client Success Lead, Medical Devices

Lumafield; Boston (MA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Equity

Health stipend

401k

Parental leave

Flexible PTO

Commuter benefits

Job summary

Lumafield, a leader in cutting-edge industrial CT and manufacturing insights, seeks an Enterprise Client Services Lead with medical devices expertise to drive customer outcomes and revenue growth. You will own the full customer lifecycle from onboarding to renewals and expansion, acting as trusted advisor and advocate for stakeholders.

The role requires deep CT workflows, engineering analyses, and manufacturing process understanding, plus the ability to translate technical success into

Qualifications

• Engineering B.S. degree or equivalent technical experience
• 10+ years of experience, including in consulting or program management and/or working in directly in medical devices product development or manufacturing
• Understanding of the processes and challenges in medical device product development, NPI, and manufacturing
• Familiarity with ISO 13485, 21 CFR Part 11, and medical devices product lifecycles
• Excellent verbal and written communication that flexes to be effective across levels of an organization
• Ability to independently create and deliver executive level presentations
• Extremely organized and are ready to dive head first into a rapidly scaling startup environment

Responsibilities

• Serve as the primary point of contact and trusted advisor for customer accounts, coordinating cross-functional collaboration across the company with Solutions Engineering, Sales, Marketing, Product, and Finance
• Guide customers through validation of Lumafield hardware and software products, including IQ/OQ/PQ and CSV as relevant
• Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
• Proactively manage renewals processes, mitigate churn risk, and identify opportunities within your portfolio of accounts to drive expansion
• Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/ goal planning, product roadmap reviews, and adoption check-ins
• Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks

Skills

Verbal and written communication

Organizational skills

Executive presentations

ROI analysis

Renewals management

Relationship building

Education

Engineering B.S. degree or equivalent

Tools

IQ/OQ/PQ validation

CSV validation

ISO 13485 knowledge

21 CFR Part 11 knowledge

Job description

Lumafield, a leader in cutting-edge industrial CT and manufacturing insights, seeks an Enterprise Client Services Lead with medical devices expertise to drive customer outcomes and revenue growth. You will own the full customer lifecycle from onboarding to renewals and expansion, acting as trusted advisor and advocate for stakeholders.

The role requires deep CT workflows, engineering analyses, and manufacturing process understanding, plus the ability to translate technical success into