Strategic Health Care Customer Success Leader

Luma-Health; Indianapolis (IN); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive Health Benefits

Work Life Balance

Flexible Time Off

Wellness Programs

Discounted Perks

401(k) and Company Equity

Job summary

Luma Health in Indianapolis, IN, is seeking a Senior Customer Success Executive to guide strategic healthcare clients, from large hospital systems to academic medical centers, toward maximum value and sustained partnerships.

You will own relationship management, adoption, renewal, and growth, collaborating with Sales, Product, and Support to align solutions with client goals and industry needs, while driving health outcomes and customer satisfaction.

Qualifications

• 5+ years of relevant work experience in customer success or account management.
• SaaS experience preferred.
• Excellent project management skills and ability to collaborate across multiple internal and external stakeholders.
• Exceptional written and verbal communication skills.
• Proven success in building trust and driving results for diverse stakeholders, including senior executives and IT.
• Ability to quickly identify underlying drivers of problems and execute solutions.
• Proven track record of unblocking relationships and driving customer satisfaction.
• Tech-savvy with strong analytical skills to verify accuracy and completeness.
• Growth company DNA; thrive in a dynamic startup environment.
• Proven success in growing annual account spend over time.

Responsibilities

• Manage a portfolio of strategic healthcare clients, including large systems and academic medical centers.
• Build and nurture relationships with executive, clinical, and operational stakeholders.
• Lead onboarding and drive product adoption to achieve client objectives.
• Identify upsell opportunities and coordinate with Sales for expansion.
• Develop customer success plans aligned with KPIs and measurable outcomes.
• Monitor health metrics and address issues to prevent churn.
• Conduct business reviews to showcase value and identify optimization areas.
• Provide data-driven insights to influence product and service improvements.
• Advocate for customers within the company and coordinate with Product/Engineering.
• Collaborate with Sales, Product, and Support to meet customer needs and resolve issues.

Skills

Customer Success

Account Management

Project Management

Written Communication

Verbal Communication

Analytical Skills

Stakeholder Management

Growth Mentality

SaaS Experience

Job description

Luma Health in Indianapolis, IN, is seeking a Senior Customer Success Executive to guide strategic healthcare clients, from large hospital systems to academic medical centers, toward maximum value and sustained partnerships.

You will own relationship management, adoption, renewal, and growth, collaborating with Sales, Product, and Support to align solutions with client goals and industry needs, while driving health outcomes and customer satisfaction.