Enterprise Client Services Lead – Medical Devices

Lumafield; Boston (MA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

Equity grant

Health & wellness stipend

401k

Parental leave

Flexible PTO

Commuter benefits

Company wide events

Job summary

Lumafield in Boston is seeking an Enterprise Client Services Lead with medical devices manufacturing expertise to drive customer outcomes and revenue growth. You’ll own the complete customer lifecycle from onboarding through renewals, serving as advisor and trusted partner to stakeholders and ensuring customers achieve business value.

Working at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop mutual success plans, and drive

Qualifications

• Engineering degree or equivalent technical experience.
• 10+ years in consulting, program management, or medical devices product development/manufacturing.
• Familiarity with ISO 13485, 21 CFR Part 11, and medical device lifecycles.
• Excellent verbal and written communication across organizational levels.
• Ability to present at executive level.
• Organized and thrives in a fast-growing startup environment.

Responsibilities

• Serve as the primary contact for customer accounts, coordinating cross-functional collaboration across Solutions Engineering, Sales, Marketing, Product, and Finance.
• Guide customers through validation of Lumafield hardware and software products, including IQ/OQ/PQ and CSV as relevant.
• Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services.
• Proactively manage renewals, mitigate churn risk, and identify opportunities for expansion.
• Build strong customer relationships through business reviews, goal planning, roadmap reviews, and adoption check-ins.
• Help build a scalable customer success function with data-driven decisions and playbooks.

Skills

Client relationship management

Executive communication

Cross-functional collaboration

Program management

Medical devices domain

Education

Engineering B.S. degree

Job description

Lumafield in Boston is seeking an Enterprise Client Services Lead with medical devices manufacturing expertise to drive customer outcomes and revenue growth. You’ll own the complete customer lifecycle from onboarding through renewals, serving as advisor and trusted partner to stakeholders and ensuring customers achieve business value.

Working at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop mutual success plans, and drive