Enterprise Client Services Lead, Med Devices

Lumafield; San Francisco (CA); Hybrid; USD 170,000 - 250,000; Full time

Benefits offered by this job

Health & wellness stipend

401k

Parental leave

Flexible PTO

Commuter benefits

Company wide events

Job summary

Lumafield, a leader in industrial CT scanning technology, is seeking an Enterprise Client Services Lead to drive customer outcomes and revenue growth for its suite of products. You will own the customer lifecycle from onboarding through renewals and expansion, acting as a trusted advisor for diverse stakeholders and translating technical success into measurable business value.

In this role you will lead business reviews, develop mutual success plans, and push net revenue retention via strategic

Qualifications

• Engineering degree or equivalent with 10+ years in medical devices product development or manufacturing.
• Experience in consulting or program management and/or working directly in medical devices product development or manufacturing.
• Understanding of the processes and challenges in medical device product development, NPI, and manufacturing.
• Familiarity with ISO 13485, 21 CFR Part 11, and medical devices product lifecycles.
• Excellent verbal and written communication across levels of an organization.
• Ability to independently create and deliver executive level presentations.

Responsibilities

• Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross‑functional collaboration across the company with Solutions Engineering, Sales, Marketing, Product, and Finance.
• Guide customers through validation of Lumafield hardware and software products, including IQ/OQ/PQ and CSV as relevant.
• Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services.
• Proactively manage renewals processes, mitigate churn risk, and identify opportunities within your portfolio of accounts to drive expansion.
• Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/goal planning, product roadmap reviews, and adoption check‑ins.
• Help build and improve a scalable customer success function, including data‑driven decision making, and standard processes and playbooks.

Skills

Executive communication

Cross-functional collaboration

Presentation skills

Project/Program management

Education

Engineering B.S. degree or equivalent

MBA or equivalent business experience

Quality Control or Quality Assurance experience

Job description

Lumafield, a leader in industrial CT scanning technology, is seeking an Enterprise Client Services Lead to drive customer outcomes and revenue growth for its suite of products. You will own the customer lifecycle from onboarding through renewals and expansion, acting as a trusted advisor for diverse stakeholders and translating technical success into measurable business value.

In this role you will lead business reviews, develop mutual success plans, and push net revenue retention via strategic