Senior HealthTech Customer Success Executive

Luma Health; Indianapolis (IN); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Work life balance

Flexible time off

Wellness programs

Discounted perks

401(k) and equity

Job summary

Luma Health is seeking a Senior Customer Success Executive to guide a portfolio of large health system clients. You will drive adoption, retention, and growth by building trusted relationships with executive sponsors and clinical leaders.

You’ll collaborate across Sales, Product, and Support to ensure customers realize value from our platform and services. This role requires strategic thinking, strong communication, and a track record of expanding SaaS engagements with healthcare organizations

Qualifications

• 5+ years of relevant work experience in customer success or account management; SaaS preferred.
• Excellent written and verbal communication skills.
• Ability to build trust with senior executives, IT, and end users.
• Proven track record of driving customer outcomes and expansion.

Responsibilities

• Develop and nurture relationships with key stakeholders at healthcare organizations.
• Serve as the primary point of contact for high-value clients and address concerns promptly.
• Lead onboarding of new customers and drive product adoption across workflows.
• Identify upsell and cross-sell opportunities and coordinate with Sales/Product.
• Conduct regular business reviews to showcase value and plan for improvements.
• Monitor engagement and retention metrics to prevent churn and optimize outcomes.

Skills

Customer success

Account management

Project management

Communication

Relationship building

Analytical skills

Growth mindset

SaaS experience

Team collaboration

Tools

CRM software

Job description

Luma Health is seeking a Senior Customer Success Executive to guide a portfolio of large health system clients. You will drive adoption, retention, and growth by building trusted relationships with executive sponsors and clinical leaders.

You’ll collaborate across Sales, Product, and Support to ensure customers realize value from our platform and services. This role requires strategic thinking, strong communication, and a track record of expanding SaaS engagements with healthcare organizations