MedTech Customer Success Manager – Growth & ROI

Lumafield; Boston (MA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Health & wellness stipend

401k

Parental leave

Flexible PTO

Commuter benefits

Company events

Job summary

Lumafield in Boston is seeking a Customer Success Manager (CSM) experienced in medical devices manufacturing to enhance customer outcomes and drive revenue. This role involves owning the customer lifecycle from onboarding to renewals, ensuring clients derive business value from Lumafield’s products.

You will collaborate across teams to manage account growth and customer relationships, with a focus on demonstrating ROI and driving success plans. Ideal candidates have 10+ years in the industry and an engineering degree.

Qualifications

• 10+ years of experience in medical device manufacturing or consulting.
• Understanding of ISO 13485 and 21 CFR Part 11.
• Ability to present executive level communications.

Responsibilities

• Serve as the primary contact for customer accounts.
• Guide customers through product validation.
• Proactively manage renewals and mitigate churn risk.
• Develop mutual success plans and conduct business reviews.

Skills

Medical device product development

Customer relationship management

Consulting

Technical communication

Project management

Education

Engineering B.S. degree

Job description

Lumafield in Boston is seeking a Customer Success Manager (CSM) experienced in medical devices manufacturing to enhance customer outcomes and drive revenue. This role involves owning the customer lifecycle from onboarding to renewals, ensuring clients derive business value from Lumafield’s products.

You will collaborate across teams to manage account growth and customer relationships, with a focus on demonstrating ROI and driving success plans. Ideal candidates have 10+ years in the industry and an engineering degree.