Strategic Enterprise Client Success Lead

Simplicity Consulting; Seattle (WA); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

401K with employer matching

Unlimited PTO

Paid holidays

Job summary

Simplicity Consulting in Seattle is seeking a Client Success Manager to enhance the experiences of both clients and consultants, overseeing multiple accounts and driving retention and organic revenue growth.

You will serve as the primary contact for active clients and consultants, educate them on Studio, near/offshore, SOW projects, and staff augmentation, and collaborate with delivery teams to ensure outcomes meet KPIs and NPS targets.

Qualifications

• Minimum 5 years in Account Management in Marketing, Creative, or Technology.
• Strong emotional and social intelligence for building robust relationships.
• Excellent communication and negotiation skills with clients in marketing and sales.
• Ability to contribute to business development initiatives.
• Experience coordinating across multiple teams.

Responsibilities

• Cultivate and manage existing portfolio of enterprise technology accounts.
• Serve as primary point of contact for active clients and consultants throughout project lifecycles.
• Educate clients on utilizing the company’s solutions (Studio, near/offshore, deliverable-based/SOW projects, staff augmentation/VMS).
• Support business development by supplying client referrals and project success data.
• Develop statements of work with KPIs and SLAs; lead budget negotiations; collaborate with Talent Delivery to match consultants.
• Deliver excellent customer service and achieve an NPS score of 8+.
• Manage escalations and contract renewals across accounts.
• Monitor consultant performance and coordinate training and development.
• Ensure data accuracy within the Simplicity CRM tool; use dashboards to identify opportunities.

Skills

Account Management

Relationship Building

Consultative Support

Coaching/Mentoring

Negotiation

Communication

Cross-functional Collaboration

Microsoft 365

Tools

CRM software

Job description

Simplicity Consulting in Seattle is seeking a Client Success Manager to enhance the experiences of both clients and consultants, overseeing multiple accounts and driving retention and organic revenue growth.

You will serve as the primary contact for active clients and consultants, educate them on Studio, near/offshore, SOW projects, and staff augmentation, and collaborate with delivery teams to ensure outcomes meet KPIs and NPS targets.