Senior Strategic Account Growth Lead

Klickly; Raleigh (NC); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Equity in the company

Job summary

Klickly seeks a Senior Account Manager to own and grow relationships with a portfolio of strategic brand partners. You will manage the full post-sale client experience from onboarding and launch through performance optimization, retention, renewal, and expansion.

The ideal candidate combines relationship management with analytical judgment and thrives in a fast-paced startup. Five to seven years of relevant experience is desired.

Qualifications

• 5–7 years of experience in Account Management, Customer Success, Client Services, or consultative sales within eCommerce or digital advertising.
• Experience managing and growing a portfolio of ecommerce merchants or strategic brand accounts.
• Proven track record of retaining clients, expanding account revenue, and managing renewals.
• Experience building relationships with C-level executives and navigating multiple decision-makers.
• Strong analytical ability to interpret in-depth analyses and translate data into recommendations.
• Excellent presentation and written communication, negotiation, and problem-solving skills.

Responsibilities

• Own a portfolio of strategic client accounts and serve as primary contact with day-to-day stakeholders and executives.
• Lead onboarding, implementation, launch, and ongoing account planning with clear timelines and goals.
• Drive retention, renewals, and account growth by identifying expansion opportunities and proving Klickly’s ROI.
• Monitor campaign and account performance; translate data into actionable recommendations.
• Lead regular client communications, performance reviews, and strategic business reviews.
• Collaborate with Sales, Ad Operations, Product, Engineering, Finance, and other teams to resolve issues and ensure a seamless client experience.
• Identify risks early and manage escalations with urgency and sound judgment.
• Maintain accurate client records, account plans, opportunities, and forecasts in HubSpot.

Skills

Account Management

Customer Success

Client Services

Consultative Sales

Executive Communication

Data Analysis

Organizational Skills

Startup Experience

Tools

HubSpot

CRM Systems

Job description

Klickly seeks a Senior Account Manager to own and grow relationships with a portfolio of strategic brand partners. You will manage the full post-sale client experience from onboarding and launch through performance optimization, retention, renewal, and expansion.

The ideal candidate combines relationship management with analytical judgment and thrives in a fast-paced startup. Five to seven years of relevant experience is desired.