Strategic Enterprise AI Customer Success Manager

Happyrobot Inc.; United States; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Equity

Competitive salary

Job summary

HappyRobot Inc. in the United States is seeking a Customer Success Manager to own post-sale relationships with a portfolio of large enterprise customers.

You will ensure customers realize measurable value from their AI workforce, drive adoption, and expand usage across new workflows, teams, and regions. You will partner with engineering, deployment strategists, and sales to deliver renewals and growth in a fast-growing startup environment.

Qualifications

• 4–7 years in Customer Success, Account Management, or similar role for enterprise B2B SaaS.
• Experience with logistics, freight, or supply chain is preferred.
• Proven track record in adoption, retention, and expansion with renewals.
• Strong executive presence and ability to communicate with operators and C-level stakeholders.
• Comfort with data, metrics, and turning insights into actions.
• Willingness to own projects and move fast in a startup.

Responsibilities

• Own a portfolio of large enterprise accounts and act as the primary day-to-day and executive-level contact.
• Drive adoption and time-to-value by defining success metrics with each customer (e.g., resolution time, load coverage, calls automated, cost savings).
• Run regular business reviews that translate performance data into clear business outcomes and next steps.
• Identify and lead expansion opportunities into new use cases, business units, and geographies, partnering with Sales.
• Partner with forward-deployed engineers and deployment strategists to scope, launch, and iterate on new workflows.
• Monitor account health, anticipate risk, and lead renewals with a clear view of value delivered.
• Capture customer feedback and turn it into actionable input for Product and Engineering.
• Build repeatable playbooks, onboarding materials, and best practices as the Customer Success function scales.

Skills

Customer Success

Account Management

Enterprise Accounts

Data-driven

Executive communication

Ownership mindset

Tools

CRM systems

TMS

WMS

Job description

HappyRobot Inc. in the United States is seeking a Customer Success Manager to own post-sale relationships with a portfolio of large enterprise customers.

You will ensure customers realize measurable value from their AI workforce, drive adoption, and expand usage across new workflows, teams, and regions. You will partner with engineering, deployment strategists, and sales to deliver renewals and growth in a fast-growing startup environment.